Title: Associate Professor of Business and Chair of the Business Department
Office: Business Department Suite ZM-107C
Master of Quality Management, Loyola University - New Orleans, 1997; Bachelor of Business Administration with major in accounting, Evangel University, 1967; Active as a consultant, author, and speaker in the long term care profession where he served for 28 years as a corporate executive and consultant before joining the Evangel faculty in 2001.
Oversee development of traditional, professional studies, and graduate business programs and resources needed to support them; Teach undergraduate and graduate courses primarily in management and leadership; faculty advisor for business majors; member of the Academic Council, Campus Planning Council, and MOL Advisory Committee; chair the Academic Quality Improvement Committee to create a data-based, decision making culture at Evangel University.
Evangel Temple A/G church
American Health Care Association
American Society for Quality
MGMT 349 Human Behavior in Organizations (fall and spring)
MGMT 446 Strategic Management (fall and spring)
LEAD/MGMT 440 Organizational Leadership(spring)
MGMT 422 Compensation and Benefits (fall)
LEAD 490 Readings in Leadership - Performance Evaluation (fall - 1 credit; bi-annually)
MOL 550 Effective Organizations (fall)
MOL 580 Organizational Assessment Project (fall - 1 credit)
MOL 650 Analysis of Organizational Environment (spring)
MOL 685 Capstone Project (fall/spring)
- "Developing a Quality Management System: The Foundation for Performance Excellence in Long Term Care" published by the American Health Care Association in January 2005 and revised in August 2008, ISBN 0-9765147-0-2
- "Effective Leadership in Long Term Care: The Need and the Opportunity" co-authored with D. Olson; web published by the American College of Health Care Administrators, 2007 (www.ACHCA.org/news.asp?news_id=154)
- "A Guide to Nursing Facility Performance Measures" web published by the American Health Care Association in June, 2006 (www.ahca.org/quality/qf_nf_perform_measure.pdf)
- "Mapping the Road to Quality Results" co-authored with D. Olson and S. Ojibway, Provider magazine, April 2005
- "Taking the Measure of Quality in LTC," Provider magazine, February 2005
- "Defining Quality in Long Term Care," Provider magazine, August 2004
- "Changing the Way We Think About Quality in Long Term Care," Business Briefing: Global Healthcare 2002 Issue 3
Started Work: Fall 2001
Favorite Thing About Work:
I enjoy helping each student learn and develop in all areas of their life while continuing my own journey of learning and development.
Was an Evangel Student: 1963-67
Favorite Memory as a Student: Overhearing a business professor say that I had a lot of potential; Meeting the girl that eventually became my wife; guys hiding my car (1960 Fiat) in one of the barracks hallways in the back of campus; camping out on top of the old coal tower one night; and building lifelong relationships with other students and professors
Originally From: Born in Kentucky and raised in Marysville, Ohio. Since college has lived in Tulsa, OK; Petersburg, VA;, Heidelberg, Germany; Cleveland, TN; and Omaha, NE
Mr. Dana and his wife, Susie, have been married since 1966. They have two sons and six grandchildren. His favorite personal activity is golf.
Since joining EU in 2001, Mr. Dana was appointed by the Health Care Financing Administration (HCFA) to their technical expert panel to examine the potential role in long term care of the HCFA-funded Quality Improvement Organizations. He testified before the Federal Trade Commission in Washington DC in June 2003 regarding the marketplace and consumer choice in health care. He chaired the American Health Care Association’s (AHCA) Quality Improvement Committee (2001-2003)and continued to serve as a member of that committee until January 2011. AHCA is comprised of over 11,000 long term care facilities. At the 2003 national convention, AHCA presented Mr. Dana with the prestigious “Friend of the AHCA Quality Award.” During 2004, Mr. Dana completed two research projects funded by AHCA: (1) a tool and process for long term care facilities to assess their readiness to implement Continuous Quality Improvement (CQI), and (2) a definition of long term care quality. During 2004, he also collaborated with Dr. Douglas Olson from the University of Wisconsin – Eau Claire on a research project to identify the common characteristics of high performance long term care facilities. In 2006, AHCA commissioned Dana to develop guides for various types of long term care facilities to develop performance measures. In 2007, the AHCA Board of Govenors selected him to chair a new 9-member Board of Overseers for the AHCA/NCAL National Quality Award Program, a position to which he was subsequently elected to serve as a member and chair until he resigned in December 2010.
Prior to joining the Evangel University faculty, Dana served as the Executive Vice President of Vetter Health Services, Inc. (VHS) based in Omaha, Nebraska. He was also the corporate secretary and member of the Board of Directors of Vetter Holding, Inc. and its 33 subsidiary corporations. He served as the secretary and member of the Board of Directors for The Vetter Foundation, a charitable organization for support of Christian ministries and quality training in long term care. The VHS organization has approximately 2,400 employees serving 2,000 residents in 33 nursing, assisted living, and senior housing facilities. In his capacity as Executive Vice President, Mr. Dana participated in all phases of the operation and development of the long term care facilities located in a five state region of the Midwest. His duties as Executive Vice President included designing the organizational structure, policies, and strategic planning process to best meet the company’s mission and vision. As the Director of Administrative Support Services, Mr. Dana was directly responsible for marketing, human resources, accounting, information systems, and the legal support services provided to the health care facilities. He designed and coordinated the implementation of Total Quality Management (TQM) at VHS. Mr. Dana developed the VHS Quality College as a format to promote leadership development and TQM within the Vetter organization. He developed numerous, interactive management training programs and related materials on strategic planning, quality management, and marketing for the VHS Quality College. During Mr. Dana’s tenure, four of the VHS nursing facilities were recipients of Nebraska’s Edgerton Award, the state quality award modeled after the Baldrige National Quality Award. Eight VHS facilities received the AHCA Bronze Quality award and three received the Silver Quality Award.
For over two years prior to joining VHS, Mr. Dana provided management and acquisition consulting services for long term care facilities and retirement centers through his own company, Dana & Associates. Located in Cleveland, Tennessee, Mr. Dana's retirement center consultation included evaluation of potential developments and hotel conversions in Washington, D. C.; Houston, Texas; Dayton, Ohio; New Orleans, Louisiana and Atlanta, Georgia. He also provided management and acquisition consulting for nursing facilities in Colorado, Nebraska, Kansas, Iowa, and Tennessee.
Prior to October 1984, Mr. Dana served for nearly two years as President of Retirement Centers of America (RCA), a retirement center management company located in Cleveland, Tennessee. Under his leadership, this newly established company developed aggressive and innovative management and marketing services while growing from two to eight facilities located in Oregon, Colorado, Florida, Tennessee, and North Carolina. The company also provided acquisition and development consultation for potential owners and investment groups.
Before joining RCA, Mr. Dana established and successfully operated his own health care management consulting practice for four years while living in Omaha, Nebraska. His consulting expertise included a broad spectrum of management functions, including human resource development and marketing. He was involved in assisting clients with the acquisition or development of over 50 health care facilities in several midwestern states. He has served on state agency appointed committees for development of Medicaid plans and Certificate-of-Need legislation. He also served as an expert witness in 1983 for the Nebraska Health Care Association's successful legal challenge of changes to the Nebraska Medicaid program for long term care.
During the fall of 1979 and spring of 1980, Mr. Dana was the interim Executive Director of the Nebraska Health Care Association, serving nearly 200 nursing facility members. In that position he demonstrated leadership in legislative activities as a registered lobbyist as well as coordinating various issues with regulatory agencies.
From 1973 to 1979, Mr. Dana served as the Corporate Controller of Bethesda Foundation, a nonprofit nursing home corporation with 22 facilities in seven states. As a member of Bethesda's Executive Committee, he participated in management decisions along with his responsibilities for accounting and financial systems, financial reporting, and acquisition analysis. Before joining Bethesda, Mr. Dana had been a member of the audit staff in the Tulsa office of a national CPA firm for two years. Mr. Dana served in the U.S. Army for three years.
Mr. Dana served on the Board of Directors for Evangel University for a total of 16 years prior to joining the faculty. He has also served as the EU Alumni President and was the 1996 Distinguished Alumnus. Mr. Dana was adjunct faculty in 1997-98 for Bellevue University’s Master of Health Care Administration program in Omaha, Nebraska. He served on the organizing committee and developed and taught two courses (Decision Support in Health Care Administration and Managerial Accounting for Health Care Administrators)for the first three cohorts of this accelerated program.
Professional Activities During 2010:
- Chaired the Board of Overseers for the American Health Care Association's (AHCA) National Quality Award Program
- Served as member of the AHCA Quality Committee
- Management Consultant for Christian Homes, Inc., a non-profit continuing care retirement community in Holdrege, NE
- Presented professional development seminars in quality management systems, team meeting skills, and leadership in Maryland and Oregon.
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